Refund policy

Our Promise

At Skin Revealing, your confidence is our priority. We want you to love every product you receive. If you're not completely satisfied with your purchase, we're here to help and will do our best to make it right.

Return Window

You have 14 days from the date your order is delivered to request a return or report an issue.

Return Eligibility

Unopened Products

We gladly accept returns of unopened, unused products in their original packaging.

Opened Products

We understand that skincare is personal and every skin type is unique. If you've opened a product and feel it isn't the right fit, please contact our Customer Care team. We'll review your request on a case-by-case basis and work toward a fair solution.

How to Request a Return

To begin a return, please email concierge@skinrevealing.com with:

Your order number

The product(s) you'd like to return

A brief explanation of your request

Once we receive your email, we'll review your request and provide return instructions if your return is approved.

Please do not send products back without prior authorization, as unauthorized returns may not be accepted or processed.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at concierge@skinrevealing.com.

We'll promptly review the issue and arrange a replacement or other appropriate resolution.

Non-Returnable Items

The following items are not eligible for return or refund:

Gift cards

Products marked as Final Sale

Partial returns of promotional bundles (refunds will be adjusted to reflect any applicable bundle discount)

European Union Customers

If your order was delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws.

Returned products must be unused, unopened, and in their original packaging, unless otherwise required by law.

Refunds

Once your return has been received, inspected, and approved, we'll issue your refund to your original payment method.

Please allow 5–7 business days for your financial institution to process and post the refund after it has been issued.

If you haven't received your refund after this timeframe, we recommend contacting your bank or credit card provider before reaching out to us.

Questions?

If you have any questions about your order or our return policy, we're happy to help.

Email: concierge@skinrevealing.com